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LOGISTICS PROVIDERS IN THE RUSSIAN MARKET: CONSUMERS` ASSESSMENT IN THE CONTEXT OF GLOBALISATION

Наименование публикации:LOGISTICS PROVIDERS IN THE RUSSIAN MARKET: CONSUMERS` ASSESSMENT IN THE CONTEXT OF GLOBALISATIONАвторы:Гарнов А. П. , Киреева Н. С.
Тематическая область:Экономика и экономические науки
Вид публикации:Статья в сборнике
Электронная публикация:ДаЯзык издания:РусскийГод издания:2017Страна издания: Словакия Наименование журнала или сборника:GLOBALIZATION AND ITS SOCIO-ECONOMIC CONSEQUENCESНомер журнала (с указанием года): 1st edition, 4 th – 5 th October 2017Наименование издательства:GEORG, Bajzova 11, 010 01 Zilina, Slovak RepublicКод ISSN или ISBN:978-80-8154-212-1Количество страниц:7Количество печатных листов:0,875Тираж, экз:80Индексация:РИНЦ,
Web of Science
Аннотация (реферат):

​It is considered that foreign logistics operators provide better service as well as an easier way to settle conflicts. Russian companies are considered more flexible and less formal in terms of contract. However, globalization brings about changes: foreign companies work on the Russian market, and Russian companies adopt foreign experience. The objective of the study is to examine the level of customer satisfaction regarding the work of logistics providers and identify whether customer satisfaction depends on a Russian company or a foreign one and whether there is an impact of globalization on differences in perception of quality of services provided. The study is based on a survey carried out among users of logistics services. The received customer satisfaction index allows you to evaluate the companies to see themselves through the eyes of customers and identify their expectations. Moreover, the analysis allows you to receive the wishes of customers and to identify trends in relation to quality as well as priorities among improvement opportunities. The research will allow potential users of logistics services to make informed decisions, and will make it possible for logistics operators to adjust the selected approaches for addressing the identified "weaknesses" based on the best practices.


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