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Российский экономическийУНИВЕРСИТЕТ
имени Г.В. Плеханова

Основан в 1907 году

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Influence of passenger flow at the station entrances on passenger satisfaction amid covid-19

Наименование публикации:Influence of passenger flow at the station entrances on passenger satisfaction amid covid-19Авторы:Скоробогатых И. И. , Сидорчук Р. Р., Мхитарян С. В., Ивашкова Н. И., Маркин И. М., Коробков С. А.
Тематическая область:Экономика и экономические науки
Вид публикации:Статья в журнале
Электронная публикация:НетЯзык издания:АнглийскийГод издания:2020Страна издания: Швейцария Наименование журнала или сборника:Journal of Open Innovation: Technology, Market, and Complexity, 2020Номер журнала (с указанием года): Volume 6, Issue 4, December 2020, Номер статьи 0150, Pages 1-26Наименование издательства:Multidisciplinary Digital Publishing Institute (MDPI)Код ISSN или ISBN:2199-8531Количество страниц:26Количество печатных листов:1,5Тираж, экз:1000Индексация:РИНЦ,
Scopus,
ERIH,
Google Scholar,
Web of Science,
RePec
Библиографическая ссылка:Sidorchuk R.R., Mkhitaryan C.V., Lukina A.V., Skroobogatykh I.I., Ivashkova N.I., Markin I.M., Korobkov S.A. (2020) Influence of passenger flow at the station entrances on passenger satisfaction amid covid-19. // Journal of Open Innovation: Technology, Market, and Complexity. Volume 6, Issue 4, December 2020, Номер статьи 0150, Pages 1-26Аннотация (реферат):

Railway stations are centers of mass accumulation of people. Additional regulations change the intensity of the flow of visitors and the time of entering the station. Delays become an essential factor affecting the perceived satisfaction with all services at stations. This paper analyzes the impact of the intensity of passenger flow in the key areas of the station (entrance groups) on the satisfaction of visitors with station functioning (by the example of Moscow railway stations). The authors of the paper used methods of observation to measure the current passenger flows at the entrances to the station and also collected secondary data on transport flows at city railway stations. To predict passenger flow, the authors used statistical methods to assess the relationship between variables and regression. The paper used a survey of passengers to analyze satisfaction with the functioning of railway station facilities and assess the acceptable delay time at the entrance/exit to the station. The article substantiates that in the context of current requirements for transport security, an important factor for perceived satisfaction with station services is the forecasting and management of passenger flows and control of time of entering the station


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