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Development of the Methodology of Quality Evaluation and Quality Improvement of Tourist Services in Territorial Subjects of the Russian Federation

Наименование публикации:Development of the Methodology of Quality Evaluation and Quality Improvement of Tourist Services in Territorial Subjects of the Russian FederationАвторы:Умнова М. Г. 
Шмелева А.Н., Гугелев А.В.
Тематическая область:Экономика и экономические науки
Вид публикации:Статья в журнале
Электронная публикация:НетЯзык издания:РусскийГод издания:2017Страна издания: Румыния Наименование журнала или сборника:Quality - Access to SuccessНомер журнала (с указанием года):Vol 18, No 156, February 2017Наименование издательства:EBSCO PublishingКод ISSN или ISBN:15822559Количество страниц:8Количество печатных листов:1Индексация:Scopus,
Web of Science
Библиографическая ссылка:Schmeleva A.N., Gugelev A.V., Umnova M.G. Development of the Methodology of Quality Evaluation and Quality Improvement of Tourist Services in Territorial Subjects of the Russian Federation. Quality - Access to Success, Vol 18, No 156, February 2017, pp.89-96.Аннотация (реферат):

​According to the United Nations World Tourism Organization forecast by 2020 Russia can join the top ten countries
whose tourist products will be the most demanded in the world market of tourist services. It will be possible only in
case of the quality improvement of the tourist services provided by territorial subjects of the Russian Federation. The
research gives the analysis of the regulatory framework in the field of tourism in Russia; it offers the comparative
overview of the Russian dissertation researches on this subject for the period of 2010-2015 years; it provides the
analysis of the quality index of the tourist services offered by the foreign tourism development programs and the
Russian Federal Tourism Agency website; the model of system of tourist services quality assurance was also worked
out. This research has confirmed the existence of a serious problem of the absence of standards and uncommonality
in the field of quality evaluation of the tourists services as there are no clear conceptual or categorical frameworks,
tourist services quality index or accurate methodology of an efficiency evaluation of the territorial subjects activity in
the sphere of tourism in the Russian Federation. The results of the investigation will be useful to the regulatory
authorities in case of the new regulatory framework development or amending the existing documents regulating
tourist activities in the country; they can also help the tourism businesses to improve the quality of provided tourist
services by means of implementation of complex quality management system of tourist activities.


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