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Concept and procedures of crisis management in Russian hotel enterprises

Наименование публикации:Concept and procedures of crisis management in Russian hotel enterprises Авторы:Ковальчук А. П. , Дедусенко Е. А., Блинова Е. А., Милорадов К. А.
Тематическая область:Организация и управление
Экономика и экономические науки
Вид публикации:Статья в журнале
Электронная публикация:НетЯзык издания:АнглийскийГод издания:2016Страна издания: Румыния Наименование журнала или сборника:Journal of Environmental Management and TourismНомер журнала (с указанием года):Volume VII, Fall 2016, 3 (15)Наименование издательства:ASERS Publishing Код ISSN или ISBN:ISSN 2068 – 7729Количество страниц:8Количество печатных листов:0,8Индексация:Scopus,
RePEC, CEEOL, ProQuest, EBSCO and Cabell Directory
Аннотация (реферат):

Any economic crisis leads to increased risk, escalated competition and aggravated financial position of many Russian companies operating in the hospitality industry. Aside from external factors, crisis of the Russian hotel business is often triggered by poor hotel management systems, inadequate customers’ relationships and revenue management. The article focuses on the concept of a step-by-step development of crisis in the hotel industry, indicators of its manifestation and the objectives of anti-crisis management. The authors have developed methods and procedures of diagnosing the crisis state of a hotel enterprise and several tools of making the suggested procedures automatic. The proposed concept and the tools for its implementation facilitate the monitoring of the current situation by hotels, ensure an effective assessment of the hotel enterprises condition and define anti-crisis solutions. The article elaborates on the experience of applying the developed concepts in order to analyze three- and four-star hotel companies within the Moscow region and gives recommendations of the ways of their implementation.​​​​


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