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Clustering Megacity Districts upon Customer Satisfaction on Parking Services

Наименование публикации:Clustering Megacity Districts upon Customer Satisfaction on Parking ServicesАвторы:Мхитарян С. В. , Сидорчук Р. Р., Скоробогатых И. И., Воронова Т. А., Ивашкова Н. И.
Тематическая область:Экономика и экономические науки
Вид публикации:Статья в журнале
Электронная публикация:ДаЯзык издания:АнглийскийГод издания:2020Страна издания: Черногория Наименование журнала или сборника:Montenegrin Journal of EconomicsНомер журнала (с указанием года):Vol. 16, No. 1 (2020)Наименование издательства:University of MontenegroКод ISSN или ISBN:ISSN 1800-6698Количество страниц:18Количество печатных листов:1,13Индексация:РИНЦ,
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Библиографическая ссылка:Sidorchuk Roman R., Skorobogatykh Irina I., Mkhitaryan Sergey V., Voronova Tatiana A., Ivashkova Natalia I. (2020) Clustering Megacity Districts upon Customer Satisfaction on Parking Services // Montenegrin Journal of Economics. Vol. 16, No. 1 (2020), 69-86 / DOI: 10.14254/1800-5845/2020.16-1.5Аннотация (реферат):

Purpose. The problems of limited public parking spaces as well as the growing number of individual cars in mega-cities are very important, because of the growing number of individual and public cars, and limited open spaces in road infrastructure. Methodology.  The online survey, conducted by marketing specialists of Plekhanov Russian University of Economics had been identified, whether the citizens of Moscow are satisfied with the organization of parking spaces. Approach. 1263 questionnaires were collected to analyze and rank the administrative districts of Moscow City in the framework of a cluster analysis with the use of Ward Method and Euclidean length. Findings. As a result, five clusters of administrative districts of the City were developed in accordance with customer (car owners) satisfaction with number, and quality of parking spaces in different districts, where respondents are living and where they are working. The recommendations of this study can be addressed to the Moscow City government to improve parking management and may be used in further studies of City citizens’ satisfaction with other parameters of living conditions.



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